Shipping policy

Last updated: June 12, 2023

Thank you for choosing Kell Beauty for your cosmetic and beauty needs. We strive to provide you with a seamless and efficient shipping experience. Please review our Shipping Policy below to understand our shipping methods, processing times, and delivery options.

Order Processing

  • Once you place an order on our website, our team will work diligently to process and prepare your items for shipment.
  • Order processing typically takes 1 to 15 business days, excluding weekends and holidays.
  • Please note that processing times may be longer during peak seasons or promotional periods.

Shipping Methods and Delivery

  • We offer various shipping methods to accommodate your needs and location. The available shipping options will be presented to you during the checkout process.
  • The estimated delivery times and costs for each shipping method will be displayed at checkout, based on your shipping address.
  • Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary depending on external factors beyond our control, such as weather conditions or carrier delays.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
  • Tracking information allows you to monitor the progress of your shipment and estimate the expected delivery date.

Shipping Restrictions

  • We currently ship within the United States.
  • Some items may be subject to shipping restrictions due to local regulations or carrier policies. If any restrictions apply to your order, we will notify you promptly and work with you to find a suitable solution.

Shipping Fees and Taxes

  • Shipping fees are calculated based on the weight, dimensions, and destination of your package.
  • Additional customs duties, taxes, or fees may be applicable for international orders. These charges are the responsibility of the recipient and are not included in the product or shipping prices.

Lost or Damaged Packages

  • While we take utmost care in packaging and securing your items, we cannot be held responsible for lost or damaged packages during transit.
  • If you encounter any issues with the delivery of your package, please contact our customer support team. We will assist you in filing a claim with the respective shipping carrier and work towards a resolution.

Address Accuracy

  • It is your responsibility to provide accurate and complete shipping information at the time of purchase. Please ensure that your shipping address is correct and includes all necessary details (apartment numbers, floor numbers, etc.).
  • Inaccurate or incomplete address information may result in delivery delays or additional fees. Any charges incurred due to incorrect address information will be the responsibility of the customer.

If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer support team. We are here to help and ensure that your Kell Beauty products reach you in a timely and satisfactory manner.

Thank you for choosing Kell Beauty. We appreciate your support and look forward to serving you with exceptional products and services.

Contact Information: Email: hello@kellbeauty.com Address: PO BOX 1125, Smyrna, GA 30081